Testimonials
“Edge Telephone services have helped us to develop our telephone technique policy. Anyone can pick up the phone, say hello and try to answer the customer questions, but have you ever noticed that some people have better skills than others? Sometimes it is just knowing the right words and the right tone of voice to use. Implement Ava advice and it gives your business an edge and makes your customers feel valued. Ava is patient, explains detail clearly and customises her advice to suit your individual business. Thanks for your help Ava.”….Phillipa Long, West Coast Audiology
“My staff attitude has changed remarkably, I think after getting an outsiders point of view they have realised that their attitude has been impacting onto the callers and we certainly haven’t had as many upset and angered clients. Thanks.”….Pam Wilson, MGI Bridge Partners
‘Staff from all areas of our business attended Ava training and benefited from her expertise. Even those of us who have had plenty of past experience in telephone communication discovered new and interesting ways to improve. We are all now implementing the skills we learned and enjoying being “Telephone Masters”!’….Deb Ryan, Xcite Logic (IT Help)
“I would like to thank you for providing such an educational and professional program to my Reception staff at the Real Estate Institute of WA recently. Your manner and ability to educate each staff member on an individual level was outstanding. You provided a quality program and the right amount of education tailored to suit our type of business. I’d also like to thank you for your mystery shopper calls recently as your feedback was invaluable.” Thank you very much Ava, we will definitely call on your services again”- ….Alison Mayne, Real Estate Institute of WA
The personal approach… “I engaged Ava to customise a telephone course for your small team. Ava took the time to meet with me and identifying what was required then delivered an excellent course specific to our needs. I highly recommend Ava personal approach if you are thinking about educating your staff in both telephone etiquette and the efficient use or your digital handsets.”….Fran Wood, Western Australian College of Teaching
Professional…”Training was provided by Ava Lucanus of Edge Telephone Training in February 2008. Ava was very professional in her approach. The Shire Human Resources team was satisfied with the learning outcomes, based in part from staff feedback, and have developed an effective professional relationship with Ava Lucanus.”….Shire of Augusta-Margaret River”
“Sensible, practical information with no HYPE. Well researched including customisation to our particular needs. CONCISE!…..….Mark Bolton, Mondo Electronics
