Will Apply Many of the Principles to My Business…….
Made me think about lots of things/areas that have become forgotten
over the years. I found the course extremely useful and will apply
many of the principles to my business.
- Jeremy Perks, Director, Global Gypsies 4WD
Safaris.
Attitude Improving……..
I have already started putting my training into practice. I feel
my office skills and attitude improving.
- Lil Tobin, Office Administrator, Waicorp
Financial Services.
Handling Complaints………
I found the course really interesting and beneficial and will help
me in my future. Learnt new terms while communicating, handling
complaints and providing service.
- Singhal, Night Auditor, Assured Group.
Great Team Interaction…….
Well conducted course and on time. Great team interaction and role-playing
was most effective.
- Carol Hunter, Supervisor, Seashells Serviced
Apartments
Practical and applicable......
Alliance Power and Data staff completed Edge Telephone Mastery training
in response to feedback from clients and staff on improving our
telephone technique and customer service to clients. The feedback
we have received from the staff was that the course was practical
and applicable to their work. Ava met with me several times before
we did the training to customise the training to meet our needs
and to understand the business and find out exactly what we required.
We were very happy with the training and would recommend it too
other business wanting to improve their customer service.
~ Julie Newman Recruitment Manager, Alliance
Power and Data |
