Please visit our new Web site at Edge Communication – http://www.edgecommunication.com.au/services

Empower your customers!

We empower businesses to use their communications system to its fullest potential, to enable them to communicate more effectively with their customers.

Happier customers = increased repeat business and word of mouth referrals, resulting in more profit.

Statistics show that a large number of service calls received from your customers are directly related to their need for training. Let Edge lighten your load and make us your one-stop Training Department, resulting in a decrease in calls for assistance, allowing more time for what you do best - sales and installation of telephone systems.

Edge Telephone Training will:

• Offer a Data Collection service, to create a much smoother and stress-free changeover for your customer and YOU.
• Consult with your customer to determine their exact training needs, based around the budget you have provided.
• Train your customers at a pace relevant to the experience of all staff and their individual requirements.
• Be available for telephone support afterwards.

Data Collection

Get the installation right first time to create total customer satisfaction.

Why use your valuable resources for data collection, when Edge can arrange this for you economically and easily. We consult with the customer to determine their requirements such as call flow, extension parameters, system timers, and much more.

We know the right questions to ask, based on our vast training experience from the customer's viewpoint.

Data Collection has been proven to reduce service visits post installation and will save you money.

We provide highest quality end user training on all PABX and key telephone systems, including:

• Alcatel
• Aria
• Aristel
• Commander
• Ericsson
• Mitel
• NEC
• Nortel
• Panasonic
• Toshiba
• Voice mail user training
• Customer access system administration training.