Please visit our new Web site at Edge Communication – http://www.edgecommunication.com.au/services

• A satisfied customer may tell 3 – 5 people of their experience.
• A dissatisfied customer will tell up to 20 people
• It costs six times more of your valuable money, time and resources to attract a new customer than it does to keep an existing one happy.

You never get a second chance to make a great first impression.

Statistics show that businesses lose 68% of their customers through indifferent attitudes and bad service.

How many valuable customers are you losing without your knowledge?

And how many others already know about the problems that are being perceived with your business?

Meet the Presenter

What people are saying about Edge Telephone Training

 

Edge Telephone Courses:

Telephone Mastery

Introduction to Telephone Etiquette

Positive First Impression

Brilliance in Call Answering.

Effective Outbound Calling

Dealing with Challenging Customers

Role-Play

Edge has developed a series of powerful and dynamic courses, tailored to your needs. These exciting courses are designed to improve your client relationships, increasing your repeat business and satisfied customer referrals.

Participants will learn confidence, customer focused communication skills and best practice telephone techniques. They will develop an increased awareness of customer needs and learn how to exceed their customer’s expectations, resulting in enhanced profitability, problem solving and treating complaints as challenges.

You will see the improvements in your business as your team members are empowered to take responsibility for their service delivery over the telephone and face to face.