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You never get a second chance to make a great first impression.

Ensure that your customer’s first impression of your business is always positive.

We provide effective one-on-one coaching for your “Director of First Impressions”.

Generally, the only telephone etiquette skills a Receptionist possesses are inherent from their upbringing. If their parents had good telephone skills, then they generally do. However, our experience has shown that trained personnel are more effective in creating the best first impression for your business.

Let us work our magic on your reception staff.
Firstly, we observe the current practices to determine what skills are to be developed. A specially trained consultant will sit with the Receptionist to observe and assess, then through discussions and example gently develop behaviours, turning weaknesses into strengths.

We then focus on positive tones of voice, confidence, assertiveness and use of customer-focused words and phrases, resulting in a more efficient team member with a renewed sense of self esteem and job satisfaction.

A very powerful training tool is the use of a 'tele-trainer', which facilitates recorded role-plays and feedback to ensure practice and assist understanding of learned skills. Participants will be able to self-assess by listening to their voice through the ears of a customer followed by discussion and feedback.

You will see positive results with improved client relationships, increased repeat business and satisfied customer referrals.

Reception Procedures Manual:
The coaching results will provide a standard for your business that can be documented in a Reception Procedures Manual. What, you don’t have one? Let us produce one for your company whilst working with your Receptionist. It will be invaluable for a temp or a job handover for the future.

Contact Edge Telephone Training now.

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What people are saying about Edge Telephone Training

"It has become appallingly obvious that our technology has exceeded our humanity."
- Albert Einstein