Phone Etiquette Training
Your telephone is the first point of contact for your customers.
Everyone in your business needs to have the right tools to be able to answer the phone and deal with queries in a consistently professional manner.
The customer’s first impression of a business is formed within the first 3 seconds.
Ensure the impression of your business is always positive and not left to chance.
Winning Ways to keep your Customers Calling is Edge Communication’s master workshop. This full day course is suitable for all job roles, customised to your requirements and presented in-house at your business. It can be split into 2 or 3 sessions and delivered at a time to suit your business.
Convert Complaints into Increased Business is an excellent follow-on course, to help your staff recognise the value of dissatisfied customers and the feedback that can be gained by listening to them.
Fast Track your Phone Skills full day is suitable for Receptionists and key telephone staff and can be delivered either in a half day or 2 hour mini session for time-challenged businesses.
Edge offers customised micro workshops in the following areas. If your type of business is not listed, please contact us and we will be delighted to tailor a course for your business at no extra charge.
→ To find out more about Edge Communication Phone Etiquette Training service please contact us here.
