FAQs
FREQUENTLY ASKED QUESTIONS
Why Telephone Training?
Your customer’s experience with your business is based on the impression formed within the first three seconds. To achieve the most positive customer experience, everyone who deals with customers, either face to face or over the phone, needs to have the right tools to be able to help all types of customers in a consistently professional manner. A good first impression will determine your customer’s attitude in dealing with your business, which will ultimately impact on your staff satisfaction and morale levels, as well as your company’s reputation.
Why choose Edge Telephone Training?
Edge Telephone Training is an award winning business that has successfully worked with companies Australia wide to help them to achieve high customer service standards. We are pleased to offer the following solutions, tailored to your core business needs:
- Identify your customer service needs though consultation and recorded mystery calls.
- Deliver customised workshops at a time and duration to fit with your business.
- Refine your business’ telephone techniques and address real customer scenarios that staff will encounter.
- Recorded role plays to reinforce learned skills and assess areas for improvement.
- Follow up sessions to monitor the learned skills and ensure they are maintained.
How do we know this will work?
Feedback from past clients is that after our training, customers become more pleasant and easier to deal with. We would be happy to give you contact details of many happy clients Australia wide. We also fully guarantee all our training. If you are not completely satisfied, we give you your money back. We are very confident that you will not be disappointed and we’ve never been asked to provide a refund.
How will your business benefit?
- The recorded role plays, a very powerful learning tool enables participants to hear exactly how they come across over the phone, allowing them to become more aware of their behaviour, make changes and eventually master the learned skills through practice.
- Coaching specific to individual roles and needs.
- Preparation of scripted responses to common queries that they will be able to use to sound more professional and confident.
- Your staff will gain the tools to manage all types of situations, resulting in happier, more confident employees with less staff turnover.
- Your clients will feel more at ease in dealing with your business, resulting in greater repeat business and word of mouth referrals.
How can I find out more?
To find out more about how Edge can help your business with customer service call Ava on 9200 2290 or email ava@edgetelephone.com.au for an obligation-free coffee and chat at your office.
