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Dealing with Challenging Customers

A 3 hour workshop. designed to help your staff understand the effect of dissatisfied and complaining customers on the reputation of your organisation.

• Learn the reasons why customers become dissatisfied and how to turn them around to become promoters of your organisation.
• Effective techniques to deal with dissatisfied and challenging customers
• Conflict resolution skills.
• How to avoid taking customer dissatisfaction personally.
• How to deal with excessive talkers and callers with accents without offending them