Please visit our new Web site at Edge Communication – http://www.edgecommunication.com.au/services

Brilliance in Call Answering.

A 2 hour workshop designed to learn effective techniques and best practice around answering calls.

• Skills to communicate more effectively with customers.
• Best Practice procedures in placing calls on hold, transferring calls, message taking and outbound calling.
• Take ownership of a situation until the caller is completely satisfied.
• Effectively deal with callers complaining about calls not being returned.
• Listen actively to customers and understand their individual needs.
• Understand how to ask the right questions to get the required information.