About Edge

Edge Telephone Training was established in 2006 by Ava Lucanus when she became very passionate about the benefits of effective people skills, after establishing another successful business entirely through word of mouth.

Did you know that your business does not need to continually look for new customers?

All you need to do is look after the ones you already have.

You’ve already put the time, money and resources into attracting them, so it makes sense to learn how to keep them. Your existing customers will do the work for you if they feel valued and have their complaints treated as welcome feedback.

The needs of industries and businesses such as yours are continually changing. Face to face communication is important too, especially internal communication within the organisation. Customers will gain an impression of your customer service standard based on how effective your internal communication is. For this reason, Edge Communication was established in 2009 to help your business improve communication within the team.

Edge Telephone Training and Edge Communication specialise in helping businesses retain and attract customers over the phone or face to face, by coaching them in cutting edge communication skills.

Edge has helped many businesses Australia wide to achieve high customer service standards, resulting in more profits and greater staff satisfaction.

Edge Training is a valuable add on to your business.

We offer powerful and effective services in the following areas:

* Telephone Etiquette Coaching
* Receptionist Coaching
* Customer Service Training
* Teambuilding, focusing on communication skills
* Telephone System Training
* Telephone Voiceovers for voice-mail boxes and ‘on-hold’ messages

For training that pays more than it costs, Ava welcomes your enquiry.

Telephone 9200 2290 or 0412 135 855 or email ava@edgecommunication.com.au