Please visit our new Web site at Edge Communication – http://www.edgecommunication.com.au/services

Positive First Impression

A 2 hour workshop designed to learn effective techniques around creating the most positive first impression for your customers

• Importance of a courteous greeting when answering a call.
• Use customer focused verbal language to avoid negative reactions.
• Importance of voice tone in telephone communication.
• How to manage the best time to telephone a customer, to create a better response. Effective outbound calling techniques.
• Positive body language skills for meeting a customer.
• The difference between ordinary and extraordinary customer service.