Telephone System TrainingTelephone Etiquette TrainingReceptionist CoachingTelephone Voiceovers

Please visit our new Web site at Edge Communicationhttp://www.edgecommunication.com.au/services

Training?Welcome to Edge Telephone Training, giving your business the competitive edge.

We provide customised training solutions in customer service, telephone techniques and the efficient use of telecommunication systems to businesses who want to create a great first impression.

We empower businesses to use their communications system to its fullest potential, to enable them to communicate more effectively with their customers. Happier customers = increased repeat business and word of mouth referrals, resulting in more profit.

"I would like to take this opportunity to thank and congratulate you on the professional service you have provided QFS Australia over the past 6 months. From a business perspective your business operates seamlessly with the degree of efficiency that many businesses would envy.

From a professional perspective the level of customer service you provide is also of the highest level with a strong and welcome focus on its customers. As a result of the introduction of your customer service workshop our customer service complaints have reduced significantly.

I would also like to thank you for the excellent consulting job you have done with training our receptionist. Being able to take someone who knew nothing about being a receptionist to operating competently within 2 weeks was amazing.

Thank you for assisting our business to meet our customer service standards."

- Brett Quinn, Managing Director, QFS Australia

If you don’t look after your customers, someone else surely will.
Did you know?

  • A satisfied customer may tell 3 – 5 people of their experience.
  • A dissatisfied customer will tell up to 20 people.
  • You never get a second chance to make a great first impression.

Training?Let us work our magic on your reception staff. Your will see positive results with improved client relationships, increased repeat business and satisfied customer referrals.

Ensure your callers have the best impression of your business, every time, even when they are on hold or answered by an auto attendant. Edge Telephone Training offers a professional voice-over service.

  • Telephone Voice Overs
  • On-Hold Messages
  • Voicemail Announcements
  • Auto Attendant Announcements
  • Information Line Recordings

 

 

© 2008 Edge Telephone Training
Telephone Etiquette Training, Receptionist Coaching, Telephone Systems Training, Telephone Voiceovers
Tel: 0412 135855 - Perth, Western Australia